Privacy policy

Privacy Policy

At Surat Cosmetics, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, www.suratcosmetics.com, or make a purchase from our store.

1. Information We Collect

We collect information to provide a seamless shopping experience and improve our services:

• Personal Identifiable Information: Name, shipping address, billing address, email address, and phone number provided during checkout or account creation.

• Payment Details: Payment information (credit card numbers, digital wallet details) processed securely through encrypted third-party payment gateways. We do not store your raw financial credentials.

• Device and Usage Data: IP address, browser type, operating system, and browsing behavior on our site gathered through cookies and tracking technologies.

2. How We Use Your Information

We use your data for the following essential purposes:

• Order Fulfillment: Processing transactions, shipping your skincare products, and sending order confirmations or tracking updates.

• Customer Support: Responding to inquiries, resolving return/refund requests, and addressing skin sensitivity concerns.

• Personalization & Marketing: Recommending routines tailored to your needs and sending promotional offers or updates about new collections (only if you opt-in).

3. Sharing Your Information

We do not sell, rent, or trade your personal data. We only share information with trusted third-party service providers necessary to run our store:

• Shipping & Logistics: Partners who deliver your orders to your doorstep.

• Payment Processors: Secure billing platforms that handle transactions.

• Analytics Providers: Services that help us understand web traffic to improve user experience.

All partners are bound by strict confidentiality agreements to protect your data.

4. Data Security

We implement robust security measures, including SSL (Secure Sockets Layer) encryption technology, to protect your personal information during transmission. While no method of online transmission is 100% secure, we follow industry standard best practices to safeguard your files and profiles.

5. Cookies and Tracking

Our website uses cookies to enhance functionality, remember your shopping cart items, and analyze performance. You can choose to disable cookies through your individual browser settings; however, doing so may limit your access to certain features on our site.

6. Your Rights

Depending on your location, you have the right to:

• Access the personal data we hold about you.

• Request corrections to inaccurate information.

• Request the deletion of your personal details from our systems.

• Opt-out of marketing communications at any time by clicking the "Unsubscribe" link in our emails.

Contact Us

For any questions regarding this Privacy Policy or your personal data, please contact our privacy compliance team at privacy@suratcosmetics.com.